01 June 2013

Call Centre Work Flow

Dear Customers,

The Management has review the CallCentre work flow as following.:

Call Centre Number: (+65) 6100-8347

A. Sales Enquiry

Our Call Centre Team will be taking down your sales enquiry, our consultant will contact yo back with the relevant product and service information.

B. Support Request

Please leave a voice mail or visit our Support Portal at www.myvdh.com to open a ticket. Alternatively you can contact our customer service support via the following support channels:

1. Email Support
Customer can email to support@vdomainhost.com.sg for support.  The system will assign the respective consultant to handle your ticket via email.

2. Livechat Support
Customer can make use of the livechat support button available at our Support Portal, www.myvdh.com to request for a livechat session.

3. Knowledge Base
Customer can visit the Knowledge Base at http://kb.myvdh,com and find our most frequently asked questions regarding your account.

Venture Domain Hosting Team
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