22 April 2013

Exchange Service Update: Some customers may be unable to connect to their mailbox via Outlook on west.exch021 or west.exch025

Dear Customer,

Service(s) Impacted:
Outlook, Unified Login Page

Some customers may be unable to connect to their mailbox via Outlook or Unified Login Page on west.exch021 or west.exch025

Summary of issue:
Some customers may be unable to connect to their mailbox via Outlook on west.exch021 or west.exch025. Please note that users should still be able to access their mailbox through the direct OWA login URL.

Business Impact:
Customers hosted on west.exch021.serverdata.net or west.exch025.serverdata.net may be unable to connect to their mailbox via Outlook. Customers should still be able to access their mailbox through the direct OWA login URL

Technical Details:
Our System Administrators are currently aware of the issues and are working towards a resolution at this time. We will continue to provide updates as they become available.

Exchange Team
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