23 June 2014

Merging of Numbers

Hi

The Customer Service Number +65 65287387 has been merged to the call centre number : +65 61008347 to better manage our incoming calls.

The old Customer Service Number +65 65287387 will be decommissioned on 1st July 2014.

This will take effect from 1st July 2014.

Venture Domain Hosting Team

31 May 2014

New Call Centre location

We have move to a new Call Centre location, our number remain the same at 6100-8347


22 May 2014

Emergency update to server

Hi

The Register partner has scheduled a emergency upgrade to move to a new rack in our data center on 22/5/2014, 13:00, during the following maintenance window, with the move lasting up to 1 hour:

Start: Thursday 22 May 2014 13:00
End: Thursday 22 May 2014: 16:00

Our data center partner is performing this move in order to improve data center power and cooling performance, which will increase the server's reliability.

The server will be manually shutdown just prior to the move to ensure there is no data corruption on the server. Our announcement portal will at http://blog.myvdh.com be kept updated with the current status of the move.

As always, our staff will be available to answer any questions you may have regarding this process. If you have any questions regarding this process, please let us know by emailing support@vdomainhost.com.sg

Team @ Venture Domain Hosting

22 January 2014

Spamhaus Listing - 2014-01-22

Dear Customers,

Yesterday, one of the third party external spam registries called 'Spamhaus' misconfigured their spam systems and caused thousands of POP email servers around the world to be blocked by mistake. Although the datacentre do feel this listing was done in error, the datacentre have made some additional improvements to the outbound spam scanning to further reduce the number of spam messages that get by the filters

As a result of the misconfiguration of Spamhaus, Spamhaus would unknowingly block POP emails from reaching the companies that use Spamhaus.

The dataentre are also trying to reach out to Spamhaus.org to obtain more information about why this msconfiguration has occurred as the datacentre still feel it was done in error. Unfortunately Spamhaus do not provide any public contacts, so the datacentre are trying to see if they can find another way to contact them and work through this issue with them.

Spamhaus does not have a phone number and they only correspond via email.

Our datacentres and other datacentres globally have been consistently emailing Spamhaus to request that they correct this.

We are still awaiting new updates from Spamhaus.

Email senders using Enterprise Microsoft Exchange Servers are not affected by this.

Best regards.

Vartan Gevork
CTO
Venture Domain Hosting

01 January 2014

Happy New Year 2014

Dear Customers and Associates

Happy New Year!!

We wish everyone a great prosperous year ahead.

Ivan Nicholai
CEO
Venture Domain Hosting

19 December 2013

Season's Greetings and Happy New Year

Dear Customers and Friends,

Merry Christmas and Happy New Year!

May your Christmas as wrapped up with joy and filled with celebration for the New Year.

Merry Christmas from team at Venture Domain Hosting.

Our sales team will be celebrating from 21st Dec 2013 to 1st Jan 2014.

Ivan Nicholai
CEO
Venture Domain Hosting

01 October 2013

Upcoming Maintenance: Microsoft Software Updates - 08 October 2013, 11PM to 3AM (PST Time)

Exchange team will be installing Windows updates that require rebooting Exchange server. Individual services should only be unavailable long enough for patch installation and reboot. Incoming messages will be queued until maintenance is completed.

Exchange Team

05 August 2013

Hari Raya Puasa and Singapore 48th National Day Holiday

Dear Customers

Our sales team will be taking a break from 8/8-11/8 and will be back on 12/8.

We wish everyone Happy Hari Raya Puasa and National Day.

Venture Domain Hosting Team

15 June 2013

New Ticketing Email System

Dear Customer,

We have completed the testing the new Ticketing Email System and is ready to launch.

From 19/06/2013 onward, emails sent to our Ticketing Email System will be logged into the System.

All ticket will be given a Ticket ID for customer to refer to.

Customer is encouraged to refer to the Ticket ID when emailing for support.

Please refrain from sending multiple email regarding the same support request as this will slow down the time to get back to you.

Please email us if you have any questions or suggestions.

Warmest Regards

Venture Domain Hosting Team

07 June 2013

Upgrading Knowledge Base and Help Desk System

Dear Customers

Our team is updating our Knowledge Base and Help Desk backend system to serve you better.

During the upgrade, there will be some test email from the new system.

Please ignore these automated email messages.

Regards

Venture Domain Hosting Team

01 June 2013

Call Centre Work Flow

Dear Customers,

The Management has review the CallCentre work flow as following.:

Call Centre Number: (+65) 6100-8347

A. Sales Enquiry

Our Call Centre Team will be taking down your sales enquiry, our consultant will contact yo back with the relevant product and service information.

B. Support Request

Please leave a voice mail or visit our Support Portal at www.myvdh.com to open a ticket. Alternatively you can contact our customer service support via the following support channels:

1. Email Support
Customer can email to support@vdomainhost.com.sg for support.  The system will assign the respective consultant to handle your ticket via email.

2. Livechat Support
Customer can make use of the livechat support button available at our Support Portal, www.myvdh.com to request for a livechat session.

3. Knowledge Base
Customer can visit the Knowledge Base at http://kb.myvdh,com and find our most frequently asked questions regarding your account.

Venture Domain Hosting Team

31 May 2013

Press Release: Live Demo for Exchange Cloud Email 2013

Dear Customer,

You ae welcome to arrange for a live demo session and come and join us for coffee to experience how Exchange Cloud Email 2013 can help increase your productivity.

Venture Domain Hosting is first to provide Exchange Cloud Email 2013. Exchange Cloud Email 2013 allow you to have mobility when you are on the move. 

Business is no longer confined to the office. Exchange Cloud Email 2013 is designed specifically for touchscreens, mobile usability and offline productivity. It ensures your employees can be efficient regardless of location or device. Even if they’re nowhere near an Internet connection.

More details at http://www.vdomainhost.com.sg/microsoft-exchange-cloud-2013.html

Venture Domain Hosting

23 May 2013

Vesak Day Holiday - Sales Team from 23/5/2013 to 26/5/2013

Dear Customers,

Our Sales Team will be taking a long long weekend from 23/5/2013 to 26/5/2013.

They shall be back on 27/5/2013 to resume sales operations.

We wish all Buddhist a very great Vesak Day ahead.

Venture Domain Hosting

22 May 2013

Scheduled Maintenance for Phone PBX System from 12:30PM to 7:00PM on 22/5/2013


Dear Customer,

The Phone PBX system is undergoing maintenance, you may experience problem reaching the phone line for 6100-8347 and 65-287-387, please leave us a voicemail.

Alternatively, please contact us via email, sales team: sales@vdomainhost.com.sg , customer service team: support@vdomainhost.com.sg

Regards

Venture Domain Hosting

13 May 2013

Phone PBX under maintenance

Dear Customer,

The Phone PBX system is undergoing maintenance, you may experience problem reaching the phone line for 6100-8347 and 65-287-387, please contact us via email, sales team: sales@vdomainhost.com.sg , customer service team: support@vdomainhost.com.sg

Regards

Venture Domain Hosting

27 April 2013

WordPress Security Updates

Dear Customers

We wanted to take this time to pass along information regarding serious security vulnerabilities recently discovered in two very popular WordPress plugins. They are:

- WP Super Cache
- W3 Total Cache

These plugins have been reported as having a security hole that allows a hacker to control your WordPress installation by using a method called Remote Code Execution, which in this case is fairly simple to exploit. The good news is that the developers of both plugins have released a security update, disabling the vulnerable functions.

Customers that are running WordPress, with WP Super Cache or W3 Total Cache installed, should immediately log in to their WordPress administration panel and upgrade the plugins as soon as possible in order to prevent the vulnerability from being exploited. Please note that if you have the plugins installed but they are not activated, it is still imperative that you update them, or delete them entirely.

Venture Domain Hosting Team

26 April 2013

Unscheduled Security Maintenance across multiple servers

Dear Customers,

Service affected: HTTP (Web)
Services NOT affected: email, MySQL (databases), FTP

Multiple servers are experiencing connectivity issues with the web server (HTTP) due to high server load and this issue is being investigated at this moment.

High server load issues with the servers are primarily due to a network attack.

During this outage, your websites will not be available. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

We are noticing that Joomla sites are among many of the sites being attacked across our server fleet. We will be adding more countermeasures to mitigate these attacks.

Server Monitoring Team

May Day Celebration

Dear Customers,

Our Sales Team will be take a break for May Day celebration from 30th April to 1st May. They will be back on 2nd May.

We wish everyone a great May Day ahead.

Venture Domain Hosting Team

25 April 2013

Exchange Service Status Update: Some customers hosted on the EXCH080 domain may be unable to connect with ActiveSync.


Dear Customer,

Service(s) Impacted:
ActiveSync

Some customers hosted on the EXCH080 domain may be unable to connect with ActiveSync.

Update:
Update (4:26pm PDT): All ActiveSync issues are functioning normally at this time. 

Technical Details:
We have received a hotfix patch from Microsoft and will be installing it over the course of the next two evenings. If you experience any issues during this time, please contact our Support team for assistance.

Exchange Team

24 April 2013

Scheduled Maintenance - Livechat Service

Dear Customers,

Hope you are having a wonderful day!
There will be server maintenance on the Livechat Service this weekend.

Duration Time
One hour and a half

Start Time
Sarturday Apr. 27th, 2013; 14:30 SGT 

Complete Time
Saturday Apr. 27th, 2013; 15:30 SGT 

Expected Impact
Connection to livechat servers will be interrupted during the release process. 

22 April 2013

Exchange Service Update: Some customers may be unable to connect to their mailbox via Outlook on west.exch021 or west.exch025

Dear Customer,

Service(s) Impacted:
Outlook, Unified Login Page

Some customers may be unable to connect to their mailbox via Outlook or Unified Login Page on west.exch021 or west.exch025

Summary of issue:
Some customers may be unable to connect to their mailbox via Outlook on west.exch021 or west.exch025. Please note that users should still be able to access their mailbox through the direct OWA login URL.

Business Impact:
Customers hosted on west.exch021.serverdata.net or west.exch025.serverdata.net may be unable to connect to their mailbox via Outlook. Customers should still be able to access their mailbox through the direct OWA login URL

Technical Details:
Our System Administrators are currently aware of the issues and are working towards a resolution at this time. We will continue to provide updates as they become available.

Exchange Team

17 April 2013

Press Release: Spam Register Directive

Dear Customers,

Based on a recent directive from the Spam Register, the datacentres are required to enforce a strong password policy across the board.

What the Spam Register needs your email users to do:

1. Passwords need to be at least 18 characters in length with both uppercase and lowercase characters, and also include numbers and symbols.
2. Change and update all email users' password on regularly basis - every quarterly.
3. Use a different password for different login.
4. Check computers for virus and trojans regularly.
5. Ensure all web applications and scripts (Wordpress, Joomla etc) are up-to-date.

The system machine (SYSOPS) will create accounts based on the requirement of having at least 18 characters in length with both uppercase and lowercase characters, and also include numbers and symbols.

The Spam Register is doing this to enhance overall protection of the Internet community, email users, to minimize Spam abuse by hackers, to minimize blacklisting RBL.

Regards.

Venture Domain Hosting Team

15 April 2013

Exchange Service Update: Some customers hosted on the EXCH080 domain may be unable to connect with ActiveSync.

Dear Exchange User,

The Exchange Team has the following updates:

Service(s) Impacted:
ActiveSync

Some customers hosted on the EXCH080 domain may be unable to connect with ActiveSync.

Summary of issue:
The Exchange Team are currently installing most recent CU1 updates provided by Microsoft. We will continue to monitor the behavior to insure the service remains stable.

Business Impact:
None at this time.

Technical Details:
We will provide further updates as they become available.
Venture Domain Hosting Exchange Team

12 April 2013

Exchange 2010 Service Notice: Exchange 2010 Customers on WEST servers may get disconnected from Exchange, and experience mail delays

Dear Customers,

The Exchange Cloud Server Team has issued the following Service Notice:

Service(s) Impacted:
Exchange

Exchange 2010 Customers on WEST servers may get disconnected from Exchange, and experience mail delays

Summary of issue:
Update: Exchange domains 21 through 28 are up and running. We are still working on getting part of domain 29 back online.

Business Impact:
Some users on west029 may experience sporadic disconnects with all clients as well as incoming and outgoing mail delays. Users on domains west021-west028 should now be able to use services as normal.

Technical Details:
The Exchange Cloud Sever system administrators are actively working on fixing the issue with west029 database, we will continue to provide updates as they become available.

Unscheduled Network Maintenance Notice

Dear Customer,

During routine network maintenance of the datacentre, the Upstream Provider has identified that one of the internet data traffic gateway has under gone a DDOS attack.

- What does this mean? 
Because of this, the Tier-One Internet Backbone Upstream Provider has began unscheduled network maintenance to the respective network node to divert the traffic away.

- What happens next? 
The Upstream Provider is undergoing the unscheduled network maintenance to ensure proper data integrity of the network.

They will notify the datacentre upon new update.

The updates will be posted here to inform of any status change.

- How to contact the Upstream Provider Livechat Support?


Best Regards

Venture Domain Hosting Team

05 April 2013

Press Release: SMS Notification System - Customer Billing Reminder System

Dear Customer,

In order to serve you better, the Billing System will be upgraded with the SMS Notification System from 5 April 2013.

SMS will be sent to the Company Administrative Contact once 60-42 days before the invoice due date. This is followed by the automatic invoice system that is emailed to the Company Administrative Contact 42 days before the invoice due date.

The Company Administrative Contact can choose to opt out of the SMS by emailing finance@vdomainhost.com.sg if they do not wish to receive such SMS notifications.

Please email support@vdomainhost.com.sg if you have any questions.

Venture Domain Hosting

Press Release: SMS Notification System - Domain Name Expiry Notice

Dear Customer,

In an on-going effort to serve you better, the Domain Register will be implementing the SMS Notification System.

SMS will be sent to the Domain Name Administrative Contact once 42 days before the domain name expiry date. This is followed by the automatic Domain Name Expiry Notice that is emailed to the Domain Name Administrative Contact 42 days before the domain expiry date.

The Administrative Contact can choose to opt out of the SMS by emailing register@sgregister.com if they do not wish to receive such SMS notifications.

Please email register@sgregister.com if you have any questions.

Venture Domain Hosting

02 April 2013

Shared Email Server versus Microsoft Enterprise Cloud Exchange 2013 Cloud Email Hosting

Who monitors spam on the internet?

Spam registers are governing agencies monitoring spam on the internet.

There are many different spam registers on the internet.

Different email recipients use different spam registers

Why are there 'bounce notices'?

This is something that datacenters round the world occasionally need to deal with on occasion for shared servers, however we do have procedures in place when this type of issue does occur.

With this being a shared servers environment, this means that resources and ip address of the servers are shared by all company accounts on the servers and this includes the servers "mail reputation".

While usually this is not an issue on a day-to-day use, there are a few cases that may lead to this occurring:

1. On occasion a user on the same server may experience an issue, such as an account compromise (for example from a poor email password/a script not being kept up to date) and a spammer may use this as a means to send out spam.

2. A user may misconfiguration a mail list and accidentally send to a large number of users on one provider, resulting in that provider reporting them as a spammer.

3. Someone knowingly sends spam on purpose, which we have specific rules against, and in these cases when we find out we will deal with them.

4. The spam registers of the recipient's domain undergo an upgrade and the security settings are changed, which in turn affects some senders like yourself.

The most common cause is #1, and when we find such cases we work with the account owner in and attempt to resolve such issues.

How we help you handle 'bouce notices' 

While our datacenters (and many other datacenters) have internal monitoring to attempt to watch for such cases to occur, and we attempt to work with the blacklisting spam registers to reach a "common ground". The spam registers as well as our datacenters do not want spammers on our network, some spam registers are more aggressive in how quickly they may block a server ip address.

When there is one of the above scenarios, our "abuse" department contacts the blacklisting spam registers and requests a delist from them, and will then keep you updated on the status.

A temporary solution when the above occurs
In the meantime, if you have any urgent emails to send to this recipient, you could temporarily use a Gmail, Hotmail, Yahoo account to send first.

An alternative business email solution for the long-run

Currently, you are using email technology known as POP email, and POP email have limitations like the above.

In the long-run, company could consider upgrading to the Microsoft Enterprise Cloud Exchange 2013 Email.

The Cloud Exchange 2013 Email is more advanced and can reduce such scenarios.

This enterprise-grade email solution is used by businesses who have outgrown the POP email.

It is currently used by SMEs, MNCs, government bodies, schools, hospitals, hotels.

Find out more regarding Microsoft Enterprise Cloud Exchange 2013 Email for your company.

19 March 2013

Upcoming Sceduled Maintenance: Microsoft Software Updates in Exchange Cloud data center Sunday, March 27, 2013

Dear Customer,

The Exchange Server datacentre will be performing Microsoft Software that require rebooting your server. Individual services should only be unavailable long enough for patch installation and reboot. Incoming messages will be queued until maintenance is completed.

Maintenance Window Start: Wednesday, March 27, 2013 2PM SGT
Maintenance Window End:  Wednesday, March 27, 2013 6PM SGT
Expected Downtime: 15 Minutes

Regards

Microsoft Exchange Cloud Team

14 March 2013

Scheduled Maintenance for Server - Friday, 15/3/2013.

Dear Customers,

One of the datacentre server experienced a service failure recently resulting in the need for us to perform a reboot. As a result, the datacentre is scheduling maintenance to perform a manual file system check (FSCK) to ensure there is not data corruption on the hard drives.The datacentre do not anticipate the scheduled outage taking more than a couple hours barring major problems being detected by the FSCK. It will be doing this maintenance during the following window:

Start: Friday, March 15, 2013 3:00 AM SGT
End:  Friday, March 15, 2013 5:00 AM SGT

Kevin Mervin
Datacentre Manager
Venture Domain Hosting

12 March 2013

Scheduled Maintenance: March 14, 9PM

Dear Customer,

Our data center is going to be performing scheduled maintenance, adding an additional backup power generator, and introducing new parallel switchgear, to help improve backup power capabilities in the event of a power outage. While no downtime is anticipated for your server, this notification is being provided to you in the case that there is a brief outage for your server, or DNS servers. We will post updates here if any issues arise for your specific the datacentre. In the event that power is lost to your server and downtime occurs, it is expected to be less than 30 minutes during the maintenance window:

Start: Thursday, March 14, 2013 9:00 PM SGT
End: Friday, March 15, 2013 6:00 AM SGT

These additions to the backup power facilities provide additional backup power in the event of power loss to the data center, and will provide huge benefits in the future should a catastrophic event ever take place in the area.

John Woo
System Administrator
Venture Domain Hosting

06 March 2013

Singapore: Careers

We are looking for suitable candidates to fill in these openings:

Contact hr@vdomainhost.com for career openings.

Customer Support Consultant (10 openings)

The successful candidates for this job must demonstrate exceptional customer service and troubleshooting skills. You must be very patient and have the ability to listen and generate technically sound solutions on-the-fly.

  • Provide technical support to customers via email and other communication means.
  • Managing customer support requests.
  • Experience with Linux and providing technical support to people using it. All skill levels.
  • Experience with Linux and all its subsystems (Apache, BIND, MySQL, PHP, Exim, Courier and many more).
  • Experience with broad set of web hosting topics.
  • Understanding of sales and able to handle tickets that involve both support and subtle sales pitches.
  • Good interpersonal and communications skill with customer-oriented mindset.
  • Profound knowledge of Apache and Linux web servers.
  • Ability to work independently with minimum supervision.
  • Ability to work under fast-paced environment.
  • Working Hours: Mon-Fri, 7AM to 7PM (Shift 1), 7PM to 7AM (Shift 2)
Qualification: Diploma in I.T.
2-3 years Working experience with Linux server administration, preferably in data centres.
Remuneration: Remuneration depends on working experience, minimum starting pay is SGD 1,800 per month with night shift allowance when applicable.

Solution Consultant (10 openings)

The successful candidates for this job must demonstrate exceptional customer service and interpersonal skills. You must be proactive and have the ability to generate new sales leads.

  • Develop sales plans to introduce products in new markets.
  • Proactive in lobbying and generating sales.
  • Develop and foster good relationships with existing / potential clients.
  • Experience with broad set of web hosting topics.
  • Good interpersonal and communications skill with customer-oriented mindset.
  • Ability to work independently with minimum supervision and a good team player.
  • Ability to work under fast-paced environment.
  • Keep up to date on competitors products, services and pricing
  • For Customer Support Consultant position, applicants should possess:

For Solution Consultant position, applicants should possess:
  • Qualification: Diploma with at least 2 years experience of Sales in the IT Industry
  • Good product knowledge of web hosting and I.T Industry.
  • Good command of spoken and written English
  • Ability to generate new sales.
  • Ability to meet monthly sales target.
  • Proven track records of sales.
  • Excellent interpersonal and communication skills with high energy level as well as strong self motivational drive.
  • 1-2 years Working experience with I.T services and telemarketing experience.

Remuneration: Remuneration depends on working experience, earn up to $10,000 to $20,000 a month with performance bonus when applicable.

No hiring agencies or outsourced support companies please.

To apply, please send a cover letter, resume, and references to hr@vdomainhost.com. Your cover letter does NOT have to be extensive, but it should tell us something about you and what sets you apart from the rest of the qualified candidates. Please include your salary requirements and availability in your cover letter or email. Only selected applicants that adhere to these instructions will be contacted as it is indicative of the applicant's ability to read, comprehend, and follow instructions. No phone calls please.

Venture Domain Hosting is an equal opportunity employer.

01 February 2013

Chinese New Year Holiday from 08-02-2013 to 17-02-2013

Dear Customers,

Our Sales and Finance Team will be off from 08-02-2013 to 17-02-2013.

We will be back on 18-02-2013.

We wish everyone a prosperous happy Chinese New Year and great wealth and fortune in the coming year.

Ivan Nicholai
CEO
Venture Domain Hosting
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